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Frequently Asked Questions

Find out the most frequently asked questions and answers

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BOOK YOUR ACTIVITIES WITH OUR CONCIERGE TEAM

GENERAL

 

ACCESSIBILITY

As the resort is located on a hillside with slopes and steps, the accessibility may not be suitable for guests who have difficulty with walking. However, we do offer a buggy service to certain locations within the resort if you prefer to use a buggy service.

 

AIRPORT TRANSFER ARRANGEMENT

Transfer from Phuket International Airport to Amatara Wellness Resort can be seamlessly arranged at THB 2,500 per way by our private luxury van with a lounge including minibar, iPad, MATV services. The rate is inclusive of taxes and service charges. If you are partaking in a wellness program, the airport transfers are included in the package.

 

A PERSONALIZED MEET & GREET SERVICES 

We pride ourselves on offering a personalized meet and greet services by our courteous and knowledgeable representative to escort you through the immigration fast track. You have got more than enough to think about without having to deal with the hassle of crowded, chaotic, and noisy departure and arrival hall with our Amatara Fast Track & Airport Transfer experience.

  • The rate for transfer including Arrival Airport Fast Track Service for 2 persons is THB 3,700 
  • The price for transfer including Arrival Airport Fast Track Service for 3 persons is THB 4,500  
  • The rate for transfer including Arrival Airport Fast Track Service for 4 persons is THB 5,300  
  • The price for transfer including Arrival Airport Fast Track Service for 5 persons is THB 6,200  

The service is subject to availability and advance reservations are required. The rates are inclusive of taxes and service charges.

 

BEDDING

Amatara Wellness Resort features a king-size bed in all guest suites and villas. However, twin beds can be arranged as in ‘Hollywood Twin’ set up which is available only in Bay View Suite and Sea View Suite categories. Please request your bedding preference during the reservation process if you wish to have the twin beds set up and the team at Amatara Wellness Resort will provide the best possible option to accommodate your requests.

 

CHECK-IN & CHECK-OUT TIME

The standard check-in time is 2:00 pm. Should you require an early check-in, we would recommend that the room is reserved a day in advance to guarantee early access.

The check-out time is 12 noon. The late check-out can be confirmed a day in advance of your departure date and subject to room availability with additional charge as follows:

  • Late check-out until 6:00 pm will be charged at 50% of the daily room rate (referring to the website rate)
  • Late check-out after 6:00 pm will be charged one night.

Should you wish to reserve the early check-in or late check-out, please contact The Reservation team at [email protected] so the arrangement can be made. 

 

CHILDREN POLICY

Amatara Wellness Resort is one of the best children-friendly resorts in Phuket. Kids can enjoy time with their parents or spending entertaining moments at Kid’s Club. There are activities such as painting, drawing, watching kid’s movies, storytelling and more. Beyond that, we have recently initiated several children friendly wellness activities to promote the health and wellbeing of your kids during their stay at Amatara. We also offer kid’s amenities such as a children’s menu, treatments, classes, and workshops such as natural soap and bath bomb making, kid's cooking class, kid's aerobic, family yoga and so forth. 

 

DAY-USE ROOMS

Day Use rooms are also available at Amatara Wellness Resort (depending on availability). We provide a space for you to rest and recharge while you are waiting for your room. Day Use Room guests can relax and enjoy the use our amenities including, the internet, reading books and magazines at the Library Lounge or relaxation lounge at the Spa, Fitness Center, Spa, Restaurants, the Beach table, Poolside Bar and Swimming pool. 

 

DEPOSIT UPON CHECK-IN

Please note that upon check-in, you will be requested to make a deposit for incidental expenses, such as food, beverages, spa treatment, and other services, that may incur during your stay by a valid credit card pre-authorization or cash deposit at THB 2,000 net per room per night. The remaining amount will be refunded to your card in case of using a credit card for pre-authorization or will be returned to you by cash if you deposited by cash. 

 

VARIETY OF FOOD

Amatara Wellness resort offers 3 restaurants where guests can choose from a variety of Traditional Thai and International cuisines as well as a dedicated wellness restaurant at “the Retreat’ which offers wellness cuisine. We can easily cater for Vegetarians, Vegans, Gluten and/or Dairy Free diets however we do not offer Halal certification but our menu is Halal friendly.

 

MAXIMUM GUEST PER ROOM & EXTRA CHARGES

To maintain the safety and the ultimate comfort for your stay, generally, we allow 2 people sharing the room. For some certain room types, you can have the extra guest(s) to share the room. However, additional charges may apply if the inclusion of the extra guest(s) is not stated as complimentary in the package or promotion. Please see the standard maximum number of guests per room and extra charges as follows: 

  • Bay View Suite, Ocean Pavilion, Pool Pavilion:
    • 2 adults & 1 child under 6 years old
    • A child sharing in existing bed is free of charge
    • Baby cots are available on a complimentary basis, subject to availability upon arrival.
    • Breakfast is offered as complimentary for a child age up to 3 years old and 50% of the adult price for a child age from 4-6 years old. 
  • Sea View Suite, Bay View Pool Villa, Ocean View Pool Villa:
    • 2 adults and 2 children (age up to 11 years old) or 3 adults
    • A child sharing in existing bed is free of charge
    • Baby cots are available on a complimentary basis, subject to availability upon arrival.
    • Breakfast is offered as complimentary for a child age up to 3 years old and 50% of the adult price for a child age from 4-6 years old. 
    • Extra person can be accommodated on a Day Bed/Extra Bed at a charge of THB 1,250 net per night (up to 11 years old) and THB 2,500 net per adult per night (12 years old onwards) including buffet breakfast

 

PAYMENT OPTIONS

To facilitate you, Amatara Wellness Resort provides several methods for guests to reserve your booking before your arrival such as bank transfer, credit card (Mastercard, American Express, or Visa), and WeChat Pay. Please contact our Reservation Team for more details at [email protected]

 

PET POLICY

To reserve the overall atmosphere and avoid any dangers that might occur to both guests and pets, Amatara Wellness Resort does not allow any pets in the resort.

  

SMOKING POLICY

Being a wellness resort, we encourage you to minimize smoking as for your own and other guests’ health benefits. Therefore, smoking indoors or in any of our public areas and facilities is not allowed. Should you wish to smoke, you may do so on the terrace or balcony of your own guest room.

 

TOUR PROGRAMMES

Phuket is the destination full of enjoyable activities such as ATV Tour, Whitewater Rafting & Elephant Trekking Eco Adventure, Helicopter Tour by Skydance, the Cultural Phuket Explorer, Phi Phi Island Day Tour, Phang Nga Bay and James Bond Day Tour, Racha Yai & Coral Island Day Tour, and many more! 

Our Concierge team is happy to facilitate and advise the suitable tour programmes for you upon your arrival. Should you wish to arrange the tour before your arrival, please contact our Reservation team at [email protected], call +66 76 318 888, or chat with us on our live chat. 

 

TRANSPORTATION

Travel in Phuket is easy. There are several options for you to choose. For a hassle-free trip, you can book your airport transfer with our team. Phuket International Airport is a 45-minute away from the Amatara Wellness Resort. It is easy to access to major tourist areas - 10 minutes to Phuket Town and 30 minutes to Patong Beach area by taxi or limousine service. Our resort also provides car parking lots without extra charges, please reserve your parking spot before your arrival. 

 

SHUTTLE SERVICES

For the convenience of our guests. The resort provides a daily shuttle bus service to various destinations at the chargeable price. The seat is subject to availability; 2 hours advance reservation is required. Car rental from the airport can be easily arranged. Please contact our Concierge team locates in the Lobby area.

 

PHUKET WEATHER

Phuket has three seasons; cool, hot and rainy, with the climate dictated by the monsoon winds. By and large, the weather in Phuket is predictable. The weather is warm all year round, but it is hottest from April to May and from September to October. The September-October period has the highest percentage of rainfall and thanks to the southwest monsoon that allows the cool breeze to sooth the heat of the island.

Since Phuket is on the Andaman Ocean side, the weather is mostly mild with a ver low tendency of typhoons and tropical storms. It's hardly to see several days of bad weather.

 

WELLNESS

 

COMPLIMENTARY HEALTHY BENEFITS

Being a luxury wellness resort, Amatara Wellness Resort offers healthy perks for all guests as follows: 

  • Complimentary wellness consultation: an exclusive one-on-one consultation session with our holistic health professionals. During the session, you will discuss your health matters, questions or challenges that you may have. Topics are such as nutrition, ways to control or lose weight, to anti-stress, to have better sleep, to energize your body, to improve your digestion, to have a clearer mind, and beyond. 
  • Complimentary wellness activity: we offer one free trial wellness activity class for you to experience your holiday more healthily. You can choose your preferred class from our pre-schedule wellness activity calendar. 

 

WELLNESS PROGRAMS

All guests who partake in our wellness programs will be met by our naturopath for an arrival wellness consultation either on the day or arrival or the morning of the following day. During this time, our guests have the opportunity to discuss their personal health needs and goals as well as any restrictions or concerns. The program schedule, inclusions and menu will be explained in detail during the consult and any questions, queries or comments can be addressed here.

 

DETOXING & WAYS OF DETOX

Since there is no one solution for all when it comes to a detox, the best method or intensity of our detox program is ideally decided on by considering our body type and health picture. Therefore, we offer three types of Detox Retreat Program: Amatara Detox Retreat, Amatara Body Detox Retreat, and Amatara Mind Detox Retreat. 

The course of raw juice detox would work well for the overweight body type.  Whereas, the wholefood-based detox diet is a better choice for a leaner person. Anyone on a detox program will be assessed and guided in a way that suits them as an individual. You are welcomed to ask for more information about our wellness retreat programs by email to [email protected]

 

PREPARING YOURSELF FOR DETOX 

Preparation is most important to a successful detox experience with minimal discomfort. What you eat before and after detox will influence the detox results and the long-term benefits.

The best way to prepare is to avoid the following for at least 7 days before your detox: All forms of caffeine; tea, coffee, cola drinks, chocolate, white sugar and foods containing sugar, refined carbohydrates such as white bread, white pasta, biscuits, cakes, pastries, noodles, fried foods, red meat, dairy products, alcohol, processed or packaged foods (anything in a jar, packet, box, can, etc.)

To do before entering the detox process, you should include plant-based foods in your menu, eat light soups, salads, non-dairy smoothies, gluten-free grains, legumes, raw nuts and seeds, fishes, organic eggs. 

 

DURING DETOX

Cleansing reactions are regularly found variedly depending on how stressful your life is and the level of consumption of caffeine, alcohol, and processed foods. You may experience some cleansing reactions once you begin your Pre-Detox. Common cleansing reactions include headaches, nausea, insomnia, foggy thinking, skin irritations, and fatigue.

By following the pre-detox guidelines, the body can focus on increasing the functioning of the main detoxification pathways (kidneys, liver, and intestine), which is essential to maximizing the effectiveness of your detox program.

We can also consider the mind, one of the most excellent sources of toxicity. Meditation is one of the best options to do when detox. It uses positive affirmations and helps to reduce negative thought patterns, and stress caused a kind of mental ‘pollution’ that is ultimately harmful to our body and soul.

It’s also really beneficial to do a media detox avoid any violent or harmful media, social media, and other kinds of screen time. Then, we can genuinely de-cutter in all respects.

 

IS COLONIC HYDROTHERAPY SUITABLE FOR EVERYONE?

There are some stages of life in which a colonic hydrotherapy detox is not suitable. These include:

  • pregnant and breastfeeding women
  • those with advanced heart, liver or kidney diseases
  • any unstable health condition such as diabetes that isn’t well controlled
  • anyone who is currently or has recently suffered from acute illness, such as flu, fever, or viral infection
  • those experiencing excessive fatigue or malaise (such as chronic fatigue or burnout)

Therefore, for these cases, it’s best to ‘detox’ by eating a very healthy, wholefood diet that contains abundant plant- based food, complex carbohydrates, quality proteins, and ‘good’ fats, while avoiding process foods without nutritional benefit, and using other toxin-releasing treatments and activities to stimulate your detox process. 

Check out our ‘Amatara Detox Retreat’ for more information and best option for you.

 

WHAT ARE HAMMAM AND THAI HAMMAM?

The hammam is the steam bath rituals rooted from Middle Eastern culture. It involves numerous steps, and it aims at cleansing and relaxing. While the Turkish or Moroccan style of hammam is pretty refreshing, the Thai hammam, which is firstly created at Amatara Wellness Resort, offers the gentler version. Our team of well-experienced spa therapists combines Thai herbal and Thai ancient massage techniques. This Thai hammam is unique like no one else does. We use a combination of locally made, signature products from Thailand, and specific Hammam treatment products from Morocco. All products used are 100% natural.

 

HOW LONG DOES THAI HAMMAM TAKE?

The duration of treatment depends on how you take it. There are two options: a treatment on its own for 1 hour 45 minutes or with a Signature of Amatara massage to follow for total of 2 hours 45 minutes. The oil massage is the perfect way to end the Hammam session.

 

BENEFITS OF HAMMAM TREATMENT

There are plentiful benefits of hammam treatment. Here we provide you with key benefits.

  1. Sauna helps to promote longevity. From the Finnish study, Sauna helps to reduce cardiovascular mortality significantly if you regularly sauna. 
  2. The steam in the steam room raises the body temperature above average, this stimulates the immune system to increase the production of antibodies and interferon. Plus, the hot steam has a soothing and all-round relaxing effect on body muscle tension and pain as well as the mind
  3. Heat from sauna and steam room helps to dilate the blood vessels which immediately improves the circulation, producing a positive tonic effect. In addition to that, the heat also opens the pores in the skin making possible deep cleansing of the skin via sweating.
  4. Hot and cold contrast is beneficial for circulatory and lymph systems. The lymph system, unlike the circulatory system, lacks a central pump. By alternating hot and cold temperatures, lymph vessels dilate and contract to principally ‘pump’ and move stagnant fluid out of the area. This process positively affects the inflammation process, which is the body’s primary mechanism for healing damaged tissue.
  5. The mud has a significant benefit on the skin. Our muds are rich in essential minerals, and trace elements to deep cleanse as it refines, softens and revitalizes dull skin.
  6. The salt room helps to improve the lungs’ health. Salt releases the negative ions that has the anti-inflammatory particles. This promote the improvement of the immune system.

 

IS HAMMAM TREATMENT GREAT FOR EVERYONE?

Hammam treatment is great. However, it may not be the best choice of treatment for everyone. You should avoid if you are: 

  • Elderly and people who have cardiac risk
  • People who has uncontrolled high blood pressure
  • People who is sensitive to high heat (fainting or skin irritation)
  • People who has skin infection, broken skin, severe sunburn, and wounds
  • Women who are in the menstruation period
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